Customer reviews

Michael Hoa

0/5

The website made an error in reserving my hotel and gave me a reservation for Jan 23rd instead of Feb 10. I am not even in the country until Feb 4. I called the hotel directly after I realized the error and talked with a hotel staff member who said that they would make sure my card was not charged. However, my card was charged and I am actually very angry.

Hotel response:

Dear Guest, Thank you for taking the time to share your feedback. I do apologize that our front desk’s reply was not up to your expectations, we value our guests’ comments very highly and will certainly take note of the point that you have mentioned as we constantly strive to improve our guests’ service. Anyway I kindly remind you that is necessary to call the hotel a day before the date of arrival to cancel or change the reservation and not the day after. I do hope you would return in your next Verona visit and create a better experience. I would like to have the chance to handle personally your complaint and I do hope to hear from you at your earliest convenience to, I will ensure that I take care of you. Kind regards, Stefania Scalas General Manager

Anonymous guest

4/5

Very good swimming pool.

Ariel Druckman

4/5

Too bad there's no free wifi in the rooms

Hotel response:

Dear Guest, Thank you for taking the time to write a review. Free wi-fi connection is available in all public areas. Free high speed internet connection is availble in hotel rooms. Our staff at reception is pleased to give to our guests the internet cable. We hope we get the chance of welcoming you back again, we will ensure that we take care of you.

Anonymous guest

2/5

Overall, our experience was very enjoyable and more than met our expectations. Front desk staff were friendly and professional. The room was spacious, comfortable and clean. BUT I had a very unpleasant experience in the dining room! A few weeks before our stay we called the hotel because we realized we would be leaving the hotel for the airport long before the breakfast was served. We had a very early flight. The room charge includes breakfast. We asked if there was a way to book just the room for a reduced fee. The very friendly person on the phone said no, there is only one rate, but there will be some things in the dining room that we could grab in the evening and eat on our way to the airport and that there would be coffee available fairly early. So after we finished dinner, I walked over to the breakfast area and took two packages of dry toast. Our waitress ran over to me and made an embarrassing scene. She told me I had been "caught" on the surveillance camera. I explained that we paid for breakfast but could not be there to enjoy it. I was so humiliated. As we left the dining room, the other diners were staring at us. I will never ever stay there again!!!!!

Hotel response:

Dear Guest, Please accept our sincere apology for the inconvenience and embarrassment caused to you. We strive to adhere to our guests every need above and beyond their expectations, and it is clear that we failed to achieve this aim on this occasion. We appreciate you bringing this matter to our attention, and we sincerely hope this apology has gone someway to restoring your faith in The AirportHotel Verona, and we will be able to welcome you back in the near future. Our breakfast starts from 6 a.m. and we offer to our guest the chance to have a box breakfast. We also usually offer a room only rate but it’s available for advance reservations. We are again very sorry for this disappointing experience. This is certainly not the usual AirportHotel Verona standard.

Anonymous guest

5/5

A great hotel to relax at before the long flight home. The beds were the most comfortable of the whole trip. Service and shuttle was excellent. My only negative is you need to have coffee in the rooms. put a large sign out on Monte Baldo We would stay again most certainly.

Hotel response:

Dear Guest, We hope we get the chance of welcoming you back again. Please contact us for any future reservations and we will ensure that we take care of you and your coffee. Thank you for taking the time to write a review.

Anonymous guest

5/5

very niec large family room whith separate part for the kids nice indoor swimiing pool modern design nice breakfast

Tracy Hunter

5/5

Great airport hotel, would definately recommend it. The staff were very friendly and helpful, the shuttle bus into Verona and the the airport worked very well for us and the pool was very welcome at the end of a very hot day. Restaurant was a bit pricey but the bar was fine, food was pretty good, very nice glass of wine and service was great. Thank you, it was a great end to out holiday.

Sylvain ASTIER

5/5

Very kind staff personal at the reception, big and clean rooms, pool is very good. Our short stay at the airport was very good!

saket dalmia

5/5

the receptionist was very nice and gave me a very nice room. i will definitely come back

Anna Vann

5/5

Although I only stayed one night, it was a very pleasant experience. The internet rate was very helpful and having the shuttle service to the airport it was brought me to your hotel in the first place. As I am a travel agent, I will be sure to recommend your hotel to my clients in the future! Grazie!

Anonymous guest

4/5

The hotel is very convenient ,the location in particular. The rooms are clean.The staff was friendly and ready to assist.We liked our stay in this hotel.

Anonymous guest

5/5

A very good airport hotel and will stay here again if travelling to verona

Hotel response:

Dear Sir, Thank you very much for your review. We hope to see you as soon as possible! Kind regards, The General Manager

Krzysztof Biniecki

5/5

We were very much satisfied staying at AirportHotel Verona. Room was very comfortable, servive exeptional, shuttle available at 04:00 AM!

Anonymous guest

4/5

Nice hotel, close to the airport with pleasent service of shuttle from/to the airport. Taste breakfast